1. Eligibility for Refund:
- Refund requests must be made within 7 days of purchase/delivery.
- Products must be unused, in original condition, and returned with packaging.
- Digital products or services are non-refundable once accessed or downloaded.
2. How to Request a Refund:
- Email us at dharmesh@elphiepoly.com with your order number, reason for the return, and any supporting details.
- Our team will respond within 2–3 business days to process your request.
3. Refund Method:
Approved refunds will be credited to your original payment method within 7–10 business days.
4. Late or Missing Refunds:
- If you haven’t received your refund within the specified time, please first check your bank account, then contact your payment provider.
- If issues persist, feel free to contact us at dharmesh@elphiepoly.com.
Note: ELPHIEPOLY reserves the right to deny refunds if the product is returned damaged or if the refund request falls outside the stated conditions.
